REFUND POLICY
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Cancellation
As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
We reserve the sole right to cancel your order in the following circumstance:
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
We reserve the sole right to cancel your order in the following circumstance:
- in the event of the designated address following outside the delivery zone offered by us;
- failure to contact you by phone or email at the time of confirming the order booking;
- failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
- unavailability of all the items ordered by you at the time of booking the order; or
- failure due to reasons beyond our control or attributable to the Vendor.
Refunds
In case of delivery of order being late or bad or wrong order processed AnyFeast adheres to a very high standard of quality of services to maintain a high level of customer satisfaction. Hence, in case of an order being late or bad or wrong order processed related issue of AnyFeast; we generally do not charge the customer for the order. All the refunds will made in to the customer’s bank account in 5-7 days. This is totally up to the discretion of AnyFeast. Refund Policy in detail is as follows:You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:
- your order packaging has been tampered or damaged at the time of delivery;
- cancelling your order due to your delivery location following outside our designated delivery areas;
- failure to contact you by phone or email at the time of confirming the order booking; or
you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking. - failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
- unavailability of all the items ordered by you at the time of booking the order; or
- Our decision on refunds shall be at our sole discretion and shall be final and binding
Customer Responsibilities
- We advise customers to open their parcel as soon as they receive it. All fresh vegetables should be stored in a refrigerator and any frozen items should be put into a freezer upon delivery. If you are not happy with any item, please get in touch with our Customer Service Team within 24 hours of receiving the parcel by emailing [email protected].
- Please note that photo proof is needed for any quality complaints.
- Customers are requested to sign for accepting the delivery.